DELIVERY

Typically, orders are processed within 1-5 business days from the time payment is received.

In case of last-minute needs, just reach out, and we will do our best to assist you promptly!

Shipping within the European Union usually takes 2-7 business days. For orders outside the EU, shipping time may be longer due to the customs clearance process.

Please note that duty fees may apply for orders outside the EU, so be sure to check it before making your purchase, as they are not included in the final order cost.

PLEASE REMEMBER
We kindly ask you to inspect the contents of your package in the presence of the courier upon delivery. In the rare event of any damaged or missing items, it is necessary to initiate an official claim by documenting a damage protocol with the courier and promptly providing the required documents to us within 14 days. Claim reference (damage protocol) is crucial when dealing with the insurance provider.

Additionally, if you notice any defects or damage to the product, we urge you to report it immediately and refrain from using the product. This precaution measure is essential to avoid any potential complications in the claim process.

FAQs

We offer worldwide shipping. You can find a comprehensive list of countries we deliver to during the checkout process when placing your order. 

We always do our best to prepare orders as soon as possible. The usual order’s processing time is 1- 5 business days. Then, shipping within the European Union usually takes 2-7 business days. For orders outside the EU, shipping time may be longer due to the customs clearance process.

If your country isn’t listed at checkout, please contact us via: contact@missogno.com. We will be glad to verify possibilities for you!

The shipping cost is calculated at checkout once you provide your delivery data. 

After your order has been dispatched, you will receive a notification via email along with the tracking link. 

If the delivery is within the European Union territory, there are no duty fees. They apply only to countries from outside of the EU and are not included in the total amount of your order. Please verify final costs on your own before making a purchase.