FREQUENTLY ASKED QUESTIONS

To make your purchase even more accessible, we’ve gathered all important information about MISSOGNO beds, payments, shipping and exchanges in one place. We trust it will efficiently guide you to the information you seek.

PRODUCTS

At MISSOGNO, we prioritize the safety and well-being of your pet above all else. That's why we meticulously select only the finest, safest materials for our products, including base and orthopedic memory foam mattresses, certified fabrics, hypoallergenic filling made from siliconized polyester fiber balls, waterproof linings, and highly selected  solid woods. We also use unscented lacquer for the protection of wood. For a comprehensive overview of each bed, please explore our Products section.

Our products are divided into 3 categories: wooden, rectangle and round.

The unique Wooden Collection includes beds made from solid wood and mattresses made fully from orthopedic memory foam.

The Celestial Collection includes hypoallergenic filling made from siliconized polyester fiber balls that are ideal for pets with sensitivities. The outer cover is crafted from recycled plastic bottles retrieved from the ocean, making it an environmentally friendly choice.

The rest are divided into shapes and are made from a base mattress and fused with an orthopedic memory foam layer. All of them include a waterproof inner cover but the main cover is made from different fabrics. They differ only in colors and materials used for outer cover. You may choose the one that suits your needs and personal preferences the best.

While the foam itself isn't waterproof, underneath the main cover, you'll find a waterproof lining that shields the bed from moisture and dust mites. This additional layer not only protects the mattress from spills and accidents but also prevents it from absorbing urine and other bodily fluids, ensuring its longevity and cleanliness for prolonged use. 

Yes, they are! Our beds are made from memory foam classified as orthopedic category, as the pressure-relieving memory foam base is designed to support pets' bones and joints.

The size depends on the weight and breed of your pet. As a general guideline, it is recommended to add 20 cm to the length of your pet to ensure comfort. However, you know your pet best and are aware of their preferences and the environment they prefer to sleep in.

Taking into account the safety of your pet, our beds do not contain any protruding elements or buttons and all zippers are hidden and secured. What is more, our beds are made from safe and pet friendly materials, nonetheless, they are not intended for chewing. If you happen to suspect that your dog has consumed any part of the bed, please consult your vet, as it may lead to intestinal blockages that could be detrimental to your dog's health. 

No, we do not recommend storing our products outdoors, since it may cause the discolouration of the fabrics and wood cracking. Products should be placed in shaded places at room temperature rooms, especially these made from wood. 

You can find our products at the following retail partners' shops:

Kasibe shop, France: visit store
Dog&Cat Design, France: visit store
Divine Pets Ltd., UK: visit store
Muotitassu, Finland: visit store
Woefwinkel Luxury Pets, Belgium: visit store

Each customer who purchases from us will receive a discount code in their package for future orders. By signing up for our newsletter, you can also enjoy an additional discount on your purchase.

For the latest discounts and special offers, we invite you to follow us on social media, where we regularly share updates. You can also find all our available discounts listed on the WeThrift website: https://www.wethrift.com/missogno

If none of the current offers meet your needs, feel free to reach out and let us know what you’re looking for.

SHIPPING

We offer worldwide shipping. You can find a comprehensive list of countries we deliver to during the checkout process when placing your order. 

We always do our best to prepare orders as soon as possible. The usual order’s processing time is 1- 5 business days. Then, shipping within the European Union usually takes 2-7 business days. For orders outside the EU, shipping time may be longer due to the customs clearance process.

If your country isn’t listed at checkout, please contact us via: contact@missogno.com. We will be glad to verify possibilities for you!

The shipping cost is calculated at checkout once you provide your delivery data. 

After your order has been dispatched, you will receive a notification via email along with the tracking link. 

If the delivery is within the European Union territory, there are no duty fees. They apply only to countries from outside of the EU and are not included in the total amount of your order. Please verify final costs on your own before making a purchase.

PAYMENTS

At the moment we accept only EURO currency. 

Currently, we offer payment options such as: traditional bank transfer, PayPal, Debit & Credit Cards and Google Pay.

You can choose your preferred method during the checkout process.

Yes, we ship products once the whole amount for the purchase is acknowledged in our account. 

CARE & WASHING

Yes, they are! Each cover is removable and washable. For details, please check our Care&Washing section or description of each bed. 

For the detailed info, please check our Care&Washing section. And if the information provided doesn't clear up any doubts you may have, feel free to reach out to us via email or social media.

There is no need to wash the memory foam and also we do not recommend doing it as it may cause permanent damage to the foam. The foam is secured with a waterproof cover which prevents it from liquid absorption. 

WARRANTY

We offer a one year warranty on all MISSOGNO products for manufacturing defects only. For details, please check our Returns & Warranty Policies.

In case of any questions or concerns, you may always reach out to us via contact@missogno.com or WhatsApp: +48 722 002 421.

RETURNS POLICY

You have a right to withdraw from the agreement within 14 days from the moment of receiving the purchase. Please keep in mind that the product must be brand new and unused and cannot have any contact with your pet due to hygiene reasons.

To check how to prepare the package carefully for the return, go to Return and Warranty Policies.

We process all refunds within 14 days from the date we receive the returned package from you.

B2B PARTNERS

Yes, of course! If you wish to order our products for your shop, veterinary clinic or pet breeding etc., please contact us via contact@missogno.com We will be thrilled to support you and provide further details. 

We tailor our arrangements to meet the specific needs of each individual Business Partner. We offer flexible options, including dropshipping and traditional sales models, to best suit your business requirements.

If you have any other ideas in mind, please feel free to share them with us. We are open to exploring different approaches to find the best fit for our partnership.

For more information or to discuss potential collaboration opportunities, contact us via the contact form or email: contact@missogno.com

No, there is no need to register. At the moment wholesale orders are processed via email contact@missogno.com

You can contact us via email contact@missogno.com or WhatsApp: +48 722 002 421. 

Certainly! We offer a range of Social Media materials to support your marketing efforts, including images, videos, and promotional content tailored to showcase our products and enhance your online presence. Feel free to contact us via email: contact@missogno.com or WhatsApp: +48 722 002 421.

You can find our products at the following retail partners' shops:

Kasibe shop, France: visit store
Dog&Cat Design, France: visit store
Divine Pets Ltd., UK: visit store
Muotitassu, Finland: visit store
Woefwinkel Luxury Pets, Belgium: visit store

If you want to become one of our B2B Partners, please contact us via contact@missogno.com.

If you would like to learn more about MISSOGNO, then please feel free to contact us. We’re here to help you.Â